Welcome to the Terms & Conditions for Florist Isle of Dogs. These Terms & Conditions govern your use of our website and the purchase of flower delivery services across Isle of Dogs and surrounding areas. Please read them carefully before placing any order. By accessing our site or ordering via our platform, you agree to abide by these terms as a binding agreement.
These Terms & Conditions apply to all online purchases made for flower delivery within the Isle of Dogs and neighbouring districts. Whether you reside locally or are sending flowers to someone in these areas, these terms outline your rights and our obligations in processing your orders.
1. Browsing and Selection: Browse our curated online catalogue of flower arrangements, bouquets, and gift options. Each item is accompanied by a description and price. Photographs are for illustrative purposes and minor variances in flower types or colours may occur based on seasonal availability.
2. Placing an Order: To place an order, select your desired arrangement, add it to the online shopping cart, and proceed to checkout. You will be required to provide accurate recipient details, delivery address, and preferred delivery date and time, subject to availability.
3. Order Confirmation: Upon submitting your order, you will receive an on-screen confirmation and, where available, an order summary. Within a reasonable time, we will send an official confirmation when your order has been accepted. This marks the point at which a contract is formed.
4. Amendments: Should you wish to make changes to your order (recipient’s address, delivery date, or card message), please notify us promptly. Amendments may not be possible if your order is in preparation or dispatched.
We deliver to all areas within Isle of Dogs and its surrounds. Delivery time slots can be requested at checkout, but specific times cannot be guaranteed due to logistical factors. Same-day delivery may be available for orders placed before the cut-off time, subject to stock and routing constraints.
It is your responsibility to provide a correct and complete delivery address and recipient details. For unsuccessful deliveries resulting from incorrect information, we will endeavour to contact you for redelivery instructions. Additional fees may apply for re-delivery attempts.
1. Accepted Payment Methods: We accept payment via major credit and debit cards. All transactions occur in British Pounds Sterling (£). Payment must be made in full at the time of purchase and before delivery is scheduled.
2. Payment Security: We utilise secure, encrypted transaction processes to protect your financial data. Your information is handled in compliance with UK data protection laws.
3. Pricing: All prices are listed inclusive of VAT, where applicable. Delivery charges, if any, are displayed at checkout. We reserve the right to amend prices or correct errors at any time. Orders already confirmed will not be subject to increased charges.
1. Customer Cancellations: You have the right to cancel your order for flower delivery up to 24 hours prior to the scheduled delivery date for a full refund. For same-day or next-day deliveries, cancellation may incur a partial loss if work has begun on your order. Once flowers are prepared or dispatched, cancellations are not possible. Please check the cancellation page for specific time frames or contact us for assistance with urgent requests.
2. Amendments: Minor changes (such as card messages or recipient name) are allowed at no cost, provided your order is not already in the preparation stage. Address or product changes may not be feasible after dispatch or if your order is in production.
3. Seller-initiated Cancellations: In rare cases where a product is unavailable (such as out-of-season blooms or delivery issues), we will inform you as soon as possible and discuss suitable alternatives or issue a full refund. Our liability in such cases is limited to a refund or replacement.
Occasionally, certain flowers or packaging materials may be unavailable due to seasonal supply fluctuations. In such cases, we reserve the right to substitute those items with similar flowers or materials of equal or greater value and aesthetic. We will make efforts to maintain the overall colour scheme and style of your chosen arrangement. Substitutions will be made at our professional discretion and will not entitle a customer to a refund, except where the substituted bouquet is of substantially different value or presentation.
As cut flowers and arrangements are perishable goods, returns are generally not accepted unless the product is not as described, damaged in transit, or fails to meet reasonable quality standards upon delivery. In the unlikely event of a problem, please contact us within 24 hours of delivery. Provide clear photographs and a description of the issue so we can assess and offer a replacement or refund where appropriate. Our liability for faulty or unsatisfactory flowers is strictly limited to a replacement or refund.
Upon delivery, please check that the flowers received correlate to your order and are in satisfactory condition. Store and care for the flowers as per the care guide provided to ensure longevity. We are not liable for issues arising from improper handling or care after delivery.
Our liability to you for any loss or damage arising directly or indirectly from your use of our website or flower delivery service is limited to the total amount paid for your order. We do not accept liability for loss of profits, goodwill, indirect or consequential damages. Our responsibility for delivery ends when flowers are delivered to the address provided or handed to an authorised recipient.
We are not responsible for failures or delays outside our reasonable control, including but not limited to natural events, severe weather, public transport issues, strikes, or third-party failures. In such cases, we will strive to reschedule delivery or provide suitable alternatives.
Certain circumstances may prevent timely delivery or services, including adverse weather, accidents, force majeure, or government restrictions. Should such events occur, we will make every effort to fulfil your order as soon as possible or offer a refund if fulfilment is not feasible. However, no compensation beyond the refund of the amount paid shall be available.
All content on the Florist Isle of Dogs website, including images, text, and designs, is protected by intellectual property rights. You may not use, reproduce, or distribute our content for commercial use without explicit written consent.
Our site may make use of trusted third-party payment processors or delivery agents. While we take care in selecting partners, we are not responsible for the actions or policies of third parties. Please refer to their policies where relevant for further details regarding data or service provision.
Your personal information is collected and processed in accordance with UK data protection regulations. Details such as delivery addresses and payment information are handled with strict confidentiality. We do not share your personal data with third parties except as necessary to fulfil your order or where required by law.
These Terms & Conditions, and any disputes arising from them, are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining clauses remain in full force. We reserve the right to update or amend these terms periodically; all changes will be posted clearly on our website. Continued use of our service after such updates constitutes acceptance of the amended terms.
We are committed to excellent customer service for all flower deliveries within Isle of Dogs and neighbouring districts. If you have a query regarding your order, feedback, or wish to raise a concern, please refer to the contact information available on our website. We welcome customers’ suggestions and will endeavour to resolve issues promptly and fairly.
These Terms & Conditions apply to all customers requesting our online flower delivery service throughout Isle of Dogs and the surrounding localities, ensuring clarity and security for every transaction. We recommend reviewing these terms with each new purchase, as updates may occur from time to time.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Isle of Dogs, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Isle of Dogs.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
