At Florist Isle of Dogs, our mission is to bring beauty and freshness to every home and business in the Isle of Dogs community. We stand behind every bouquet with our Fresh Flowers Guarantee, ensuring your order arrives vibrant and long-lasting. Serving our local area with pride, we are committed to delivering only the best, whether it’s for a special occasion or just to brighten someone’s day.
If your flowers or gifts arrive damaged or not in the condition you expected, please contact us as soon as possible. We take great care in arranging and delivering each bouquet, but should the rare event of damage occur, we want to make it right. We kindly ask you to notify us within 24 hours of delivery and to provide a clear photo of the damaged items. This allows us to promptly assess the issue and resolve it for you.
We guarantee that every bouquet and arrangement delivered by Florist Isle of Dogs is crafted using fresh, high-quality flowers. With proper care, our flowers are expected to remain fresh and attractive for at least 5 days from delivery. Some flower varieties may last even longer. If you feel your flowers do not meet this standard of freshness, please get in touch with us within this freshness window so we can investigate and resolve the matter to your satisfaction.
Your satisfaction is our priority. If your flowers arrive damaged, wilted, or do not meet our freshness guarantee, you can choose between a full refund or a complimentary replacement bouquet. Our team will work with you to arrange a suitable solution. Refunds are usually processed within 3-5 business days after approval. For replacements, we will prioritise expedited delivery to ensure you promptly receive fresh flowers. Our goal is to restore your confidence and brighten your day as quickly as possible.
We hope every Florist Isle of Dogs experience exceeds your expectations, but if you have any concerns or wish to make a complaint, we are here to listen. Please reach out to us with your order details and a clear description of the issue. Our team is fully committed to resolving complaints fairly and swiftly so you have peace of mind when choosing us. We acknowledge most complaints within one business day and aim to resolve all issues within three working days.
As your trusted local Isle of Dogs florist, we take great pride in serving the households and businesses of our neighbourhood. Your feedback and satisfaction drive us to uphold the highest standards in quality and service. Thank you for choosing Florist Isle of Dogs – where fresh flowers and customer care always come first.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
